F.A.Q.

About the Matrix PowerWatch

 

Technical Questions

I am having difficulty pairing to my PowerWatch X. How can I pair?

Workaround for existing PowerWatch X with firmware v2.06.00 and earlier

iOS
1. Beginning from a state where the watch cannot pair to the app, double-click the home key and swipe up to force close the PowerWatch app.
2. Open the app and start the Pairing process by going to Profile > My Device > Add Device. 
3. On the app, select the PowerWatch X, and press NEXT on the upper right corner of the app until "Searching for PowerWatch" is shown.
4. Perform a soft reset by holding both buttons on the PowerWatch X down for 8 seconds until the Matrix logo appears, then release as soon as the Matrix logo appears. Immediately release. If you see spinning bars, you have pressed for too long and need to repeat step 4. 
5. The app should detect the PowerWatch X as soon as it resets and pair immediately.
6. Click on Pair on the Bluetooth Pairing Request dialog when it appears. 

Android
1. Beginning from a state where the watch cannot pair to the app, tap the square key and swipe left to force close the PowerWatch app.
2. Open the app and start the Pairing process by going to Profile > My Device > Add Device.
3. On the app, select the PowerWatch X, and press NEXT on the upper right corner of the app until "Searching for Powerwatch" is shown.
4. Perform a soft reset by holding both buttons on the PowerWatch X down for 8 seconds until the Matrix logo appears, then release as soon as the Matrix logo appearsImmediately release. If you see spinning bars, you have pressed for too long and need to repeat step 4. 
5. The app should detect the PowerWatch X as soon as it resets and pair immediately.
6. Enable the Notifications Service on the permissions screen that appears.

 

General Questions

What is the technology used in the PowerWatch?

The PowerWatch uses a thermoelectric generator (TEG) that senses body heat and converts it into energy. TEGs need to have a hot side and a cold side to operate. The hot side is the circular black aluminum plate on the back of the watch. The cold side is the entire metal bezel and body of the watch. The hot and cold sides are separated from each other by a layer of insulating thermoplastic. The TEGs harvest the heat flowing from the hot side to the cold side and turn it into electricity.

 

How does the PowerWatch use this electricity?

The PowerWatch has a small battery inside that is charged constantly whenever you wear the watch. This battery maintains the time and fitness data when you are not wearing the PowerWatch, for up to one year.

 

What is the Real Time Display?

real time display

The Real Time Display are the display bars you see around the outside of the watch face. The Real Time Display indicates how much power is being harvested from your body heat. The bars around the display will rise an fall depending on how much heat you provide. When you turn on the PowerWatch and place it on your wrist, these bars activate starting at 12 and move clockwise around the watch. For most people, the Real Time Display will stabilize between 6 and 9 bars. Exercise and other activities can increase this display all the way to 11. 

 

How much power can the PowerWatch generate?

 

In order to charge its internal battery, the MATRIX PowerWatch requires a temperature differential with the ambient air. It can generate more power when the air is cooler, and also when you are active and your skin is warmer. Here is a chart that shows how fast the PowerWatch will charge its internal battery at different air temperatures:

how fast the PowerWatch charges

As you can see on the chart, the PowerWatch will charge its battery most quickly when you are active (walking or running), and when the ambient temperature is below 80 °F. Above 90 °F, the PowerWatch cannot charge its internal battery. In the case that it is unable to charge, the watch will work for up to 1 year. Not covering the watch with a shirt sleeve, wearing the watch snugly on the wrist, and allowing the arm to swing naturally during physical activity will all boost the rate of energy production.

 

What’s the best way to show the PowerWatch to my friends?

Here’s how we do it: Take off the PowerWatch, then wait until the Real Time Display shows zero bars. This could take a minute or two, but you can shorten the time by setting the PowerWatch on a cool table. Then ask someone to hold out their wrist. Set the PowerWatch on their wrist and show them the Real Time Display bars increasing. You can even say, “Thank you, your body heat just charged my battery!” You can repeat this with several different friends, to see who generates the most power.

 

 

POWERWATCH FEATURES

 

How do I pair the watch my with smartphone?

 

Download and launch the MATRIX iOS or Android app directly from your mobile device. From the Welcome screen on your MATRIX PowerWatch, press SET.


Note: When you turn on your PowerWatch for the first time, you must pair it with your Android or iOS device but this is required only once for setup purposes. Once paired, you have the option of never having to use the app again.

 

How do I set the Date & Time?

 

Use the SCROLL and SET buttons to set the time and date

To set the time and date manually, go to the Watch Settings screen, then press SET. Use the SCROLL and SET buttons to set the time and date. 

You can set the date and time automatically using the MATRIX companion app.

 

How do I track my activity?

How do I track my activity?

Press MODE until the Daily Activity screen appears. Turn the SCROLL to read Steps, Calories and Sleep.

  

How do I reset the sleep counter, step counter and calorie counter?

The step, calorie and sleep counters reset each night at midnight, local time. Each day’s totals are synchronized with your Android or iOS device so you can track your progress over time.

 

 

How do I turn on the backlight?

Hold the MODE button for two seconds.

 

How do I use the Stopwatch?

How do I use the Stopwatch?

Press MODE until the Stopwatch screen appears. Press SET to cycle through Start, Stop, and Reset. In some cases the display may update slowly, but the result is accurate. Please note that running the stopwatch for long periods of time may lead to increased power consumption. 

 

 

Does the watch have an alarm?

Only the PowerWatch X offers an alarm at this time. It can be set from within the companion app. 

 

How do I use the Running Mode?

How do I use the Running Mode?

The PowerWatch can track the data for each run you take. Simply press MODE until the Running Mode screen appears, the press SET to cycle through Start, Stop and Reset.

     

    How do I use Sleep Tracking mode?

     

    The PowerWatch automatically senses when you sleep and wake. Press MODE until the Daily Activity screen appears. Turn SCROLL to read today’s sleep data. 

     

    What is Power Save mode?

    The PowerWatch measures your steps and activity. After about 45 minutes of inactivity, the PowerWatch will automatically turn on a screensaver. Moving the watch or pressing any button will clear the screensaver.  After a week of inactivity, the PowerWatch will enter Power Save mode and turn off the screen. If fully charged, your settings should be saved for one year or more. When you are ready to use your PowerWatch again, turn it on again by pressing MODE and SET together.        

              

     

    How Do I keep my PowerWatch charged?

    Your PowerWatch charges whenever you wear it. It charges even faster on the inside of your wrist. 

     

    What notifications are available on the PowerWatch X?

    The notifications available for PowerWatch X are: Incoming call, Message received, Activity goal met, and Alarm. 

     

     

    How do I download the smartphone app?

    Click the badge below for either the iOS or Android app from your mobile device.

    Get it on Google PlayDownload on the App Store

     

     

    Is the PowerWatch waterproof?

    Every PowerWatch is tested for water resistance at the factory before shipping. The PowerWatch is tested to 50 meters, while the Powerwatch X is tested to 200 meters.

     

    How do I adjust the watch so it stays in direct contact with my wrist?

    The back of the PowerWatch needs to be in tight contact with the inside or outside of your wrist. It will not work if it is loose enough to slip around. As long as the back stays touching the flat part of your wrist (inside or outside), the PowerWatch will keep charging.

     

    Charging:

    Charging

    Not Charging:

    Not charging

    Which languages do you support?

    The languages we support currently are: English, German, French, Spanish, Italian, Portuguese, Japanese, Chinese, and Korean.

     

     

    TECHNICAL QUESTIONS

     

    Can you explain the calorie counting mechanism?

    We augment step count by using thermoelectric and temperature data to provide an estimate of calorie count. This is inherently more accurate than fitness monitors that calculate calories based on step counting or other activity-based approaches.

     

    Is it necessary to turn off the PowerWatch when I’m not using it?

    No. After about 45 minutes of inactivity, the PowerWatch will automatically turn on a screensaver. Moving the watch or pressing any button will clear the screensaver. After a week of inactivity, the PowerWatch will enter Power Save mode and turn off the screen. If fully charged, your settings should be saved for one year or more. When you are ready to use your PowerWatch again, turn it on by pressing MODE and SET together. 

     

    How long will the watch maintain its memory when I’m not wearing it?

    The PowerWatch will maintain the time and date for at least 6-12 months when fully charged.

     

    Does the watch work without an app?

    Yes and No. When you start up your watch, you must download the iOS or Android app to pair it with your Android or iOS device. This is required only once for setup purposes. Once paired, you have the option of never having to use the app again. The watch time and date can be set manually under the Watch Setting screen. The PowerWatch keeps one week of fitness results in memory. If you do not pair your PowerWatch with an app, step, running and sleep data data more than one week old will disappear. Also, to receive push notifications on a PowerWatch X, you must pair it with a smartphone.

     

    How do I pair with an Android device?

    Download the Matrix app from the Google Play store directly to your mobile device. Launch the app, and the step-by-step tutorial will guide you through the steps for pairing your smartwatch to your Android device.

     

    How do I pair with an iOS device?

    Download the Matrix app from the iTunes app store directly from your iOS device. Launch the app, and the step-by-step tutorial will guide you through the steps for pairing your smartwatch to your device.

     

    Can I import into another fitness app or send it to my computer?

    Not at this time. We will keep this in mind for future updates.

     

    Does the PowerWatch have the ability to control media apps, such as play/pause music, or adjust audio?

    Not at this time.

     

    Can I load Android or iOS apps to my PowerWatch?

    No.

     

    How do I logout of the app?

    From the profile screen, scroll down on the lower half until you see the logout button. Tap the logout button and you will be successfully logged out.

     

    How do I disconnect my watch from my smart phone?

    There is an unpair button located on the app under your profile. If you want to reconnect, follow the pairing instructions above.

     

    How often should I sync to my smartphone?

    The PowerWatch keeps one week of fitness results in memory, so you don’t have to sync it to the app more than a couple of times per week. We recommend limiting Bluetooth activity to one sync events per day while the watch is worn on the user's wrist.

     

    What can I do with the fitness data?

    The app will store as much data as you want, so you can track and compare your progress in running, step count, sleep, etc

     

    Is it possible to connect it with another bluetooth heart rate sensor?

    Not at this time.

     

    Can I put a new band on my PowerWatch?

    The PowerWatch uses standard watch band spring pins to attach the band. You can attach any 22mm band to the Powerwatch and 24mm band to your PowerWatch X.

     

    What kind of mechanism closes the straps?

    The PowerWatch uses a metal buckle on a nylon strap. The Powerwatch BlackOps uses a long Milanese-style strap with a strong magnet that adjusts to your wrist size. The PowerWatch X uses a metal buckle on a silicone rubber strap.

     

    What kind of material is the PowerWatch and the strap? Will it irritate my skin?

    The strap for the PowerWatch is made of nylon. The milanese strap for Black Ops is made of stainless steel.  The PowerWatch X ships with a silicone rubber strap. The portion of the PowerWatch that touches your skin is made of anodized aluminum. These materials are non-irritating to most people. 

     

    What happens if I wear the PowerWatch when the temperature is 105°F/40°C or greater?

    The watch will not generate much power when the temperature is very high.

     

    How have you tested the PowerWatch?

    The PowerWatch has been tested extensively, with different tests depending on the requirements of the country where it is sold. The tests include water resistance, RF interference tests, drop resistance, strain tests and flex tests.

     

    SHIPPING, ORDERS, RETURNS, & WARRANTY  

     

    How can I order a PowerWatch?

    Please visit our product page here

     

    When will I receive my watch?

    The PowerWatch and PowerWatch Black Ops ship in 3-5 business days. PowerWatch X will begin to ship starting in May. 

     

    Is custom engraving still available?

    Custom engraving was briefly available to our IndieGoGo backers as a special thank you when the PowerWatch was launched. This is no longer available.

     

    How much is shipping? Does it include VAT?

    Shipping is calculated at checkout and depends on your location. Tax will be collected if you reside in CA. VAT, import duties, taxes, and other charges are not included in the PowerWatch price or shipping cost.

     

    What are the details of your Satisfaction Guarantee/Warranty?

    There is a one year warranty for factory defects. For more on our return policy and limited product warranty, please visit Shipping & Returns.

     

    What is considered to be “Normal Use”?

    The Matrix PowerWatch does not need charging under normal use, which includes: adjusting the watch so it stays in direct contact with the user's wrist; limiting backlight and Bluetooth activity while the watch is worn on the user’s wrist; and not activating the watch unnecessarily or repeatedly when it is not worn on the user's wrist. 

     

    What is your return policy?

    Our return policy is 14 days and subject to a $35 restocking fee. Customer is responsible for shipping costs to send the watch and packaging back to Matrix. All returns must be in the original packaging with all original content included. There is a 1-year warranty within the United States, and a 2-year warranty within the EU. For more, please visit: Conditions of use.

     

    Where was the PowerWatch designed? Where is it manufactured?

    The PowerWatch was designed in California. It is manufactured in China.

     

    CONTACT INFO

     

    How do I get in touch with someone at Matrix?
    Send tech support and product questions to: support@matrixindustries.com

    Send business inquiries to: info@matrixindustries.com

    Send editorial, press and product review inquiries to: info@matrixindustries.com

     

    How can I incorporate the thermoelectric technology in the PowerWatch into my company’s products?

    Send an email to info@matrixindustries.com with details about your application. Visit the matrixindustries.com website for more information.

     

    Where can I find you on social media?

    Follow us on Twitter: https://twitter.com/matrixpowered

    Like us on Facebook: fb.me/MatrixPowered

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